Refund policy

Thanks for shopping with Precise Device, which fulfills orders for precise-device.com. If you are not entirely satisfied with your purchase, we're here to help.

Please first contact your original representative or contact us at (503) 395-0021 or sales@precise-device.com to discuss options.

Equipment Condition and Descriptions

We sell new, used, refurbished, and reconditioned equipment. The condition of each item is described in its product listing. Unless otherwise stated in the listing, used and refurbished equipment may show cosmetic wear consistent with its age and prior use. Photographs in listings are of the actual item or a representative unit, as indicated in the listing.

It is your responsibility to confirm that any equipment you purchase is suitable for your intended application, facility, and regulatory requirements. We recommend reviewing manufacturer specifications and, where applicable, consulting the original manufacturer regarding compatibility, installation, and service support.

Returns

Unless a warranty is expressly stated in the product listing or agreed in writing at the time of sale, equipment is sold "AS-IS, WHERE-IS" and is not eligible for return or refund.

For items sold with a warranty, you have fourteen (14) calendar days from the date you received the item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it, unless authorized by a representative. Your item must either be returned in the original packaging or professionally prepped for shipping. Any damage which occurs during shipping can potentially delay, decrease, or negate your refund amount.

To start a return, contact us within the 14-day window. We will provide a Return Materials Authorization (RMA) number. Please include the receipt or proof of purchase and reference the RMA number with the shipping paperwork. Returns received without a valid RMA number may be refused or delayed.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–7 business days of receiving the returned item. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Refunds cover the purchase price of the item, less any restocking fee described below. Shipping costs are not refunded, as described below.

Restocking Fee

Returns of items that arrive in working order as described in the listing are subject to a 35% restocking fee, which is deducted from your refund.

No restocking fee applies when an item sold with a warranty is defective, or when we shipped an item that does not match its listing.

Damaged or incorrect items

If an item arrives damaged in transit, is missing parts, or is not the item you ordered, please contact us promptly and follow the claim steps in our Shipping policy. These cases are handled as shipping claims rather than as returns.

Shipping (Returns)

You will be responsible for arranging and paying for shipping costs for returning an item, unless otherwise agreed in writing. Shipping costs are nonrefundable. If you receive a refund, the cost of the original shipping may be deducted from your refund. Items must be packaged appropriately for freight or parcel shipment; we recommend professional crating for large or sensitive equipment.

Contact

Precise Device LLC
14511 NE 13th Ave., Suite 109A
Vancouver, WA 98685, United States
Phone: (503) 395-0021
Email: sales@precise-device.com