Shipping policy

This policy explains how orders placed on precise-device.com are shipped. Precise Device LLC ships every order from our warehouse in Vancouver, Washington.

Where we ship

We ship to addresses within the United States.

International shipping is not available at checkout. If you are outside the United States, contact us before ordering and we will quote international shipping for the item.

Order processing time

Orders are processed Monday through Friday, excluding U.S. federal holidays. After payment is confirmed:

  • Parcel shipments leave our warehouse within 2–4 business days.
  • Freight shipments leave our warehouse within 3–5 business days. Large equipment is palletized or crated before pickup, which takes additional time.

If an order cannot ship within this time, we will contact you by email.

Shipping methods and costs

The shipping cost is calculated at checkout and shown before you pay.

  • Parcel. Most items ship by UPS Ground. Each item has a shipping rate based on its size and weight. When you order several items, their shipping rates are added together.
  • Freight. Heavy and oversized items ship by LTL freight. Some freight items have a fixed freight rate shown at checkout.
  • Freight quote. For large systems, the product page shows Request a shipping quote instead of an add-to-cart button. Send us your delivery ZIP code and site details, and we will reply with the total shipping price before you buy.

Freight delivery

Freight is delivered to a business address with a loading dock or forklift unless arranged otherwise. Liftgate, residential, and inside delivery are available at an additional charge. Please request them before the order ships. The freight carrier will contact you to schedule the delivery appointment.

Tracking

When your order ships, you will receive an email with the carrier name and tracking number. For freight shipments, this is the carrier's PRO number.

Damaged or missing items

Please inspect every shipment when it arrives.

  • For freight, note any visible damage on the delivery receipt before signing. A delivery receipt signed without notes makes a damage claim much harder to approve.
  • Photograph the packaging and the item, and keep all packaging and crating until the claim is resolved. Carriers require it for inspection.
  • Report damage or missing items to us within 5 business days of delivery.

We file the claim with the carrier and work with you on repair, replacement, or refund, depending on the outcome and the item.

Refused or undeliverable shipments

If a shipment is refused, or returned to us because of an incorrect address or a missed delivery appointment, the original shipping cost and the return shipping cost are deducted from any refund.

Returns

Return shipping is covered in our Refund policy.

Contact

Precise Device LLC
14511 NE 13th Ave., Suite 109A
Vancouver, WA 98685, United States
Phone: (503) 395-0021
Email: sales@precise-device.com